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Air Export Agent

Jamaica (JFK), NY
The Air Export Agent position handles shipment from beginning to end of its life cycle.  This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.

  • Gather necessary information to prepare rates and quotes.
  • Provide rates and transit options to customers.
  • Make booking arrangements, planning, and routing shipments, and preparing any documentation that is required.
  • Negotiate rates with customers and carriers that ensure the best service possible, while maintaining a competitive edge in pricing.
  • Coordinate shipments for optimal efficiency, including consolidation of shipments.
  • Update information available for shipments in progress, including tracking data and status.
  • Respond to customer inquiries and follow-up to ensure issue resolution.
  • Ensure that all shipments are in compliance with all applicable agencies, including TSA and US Customs.
  • Strong knowledge of air export processing
  • Good organizational skills
  • Desire to learn
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Strong team player
  • CargoWise experience preferred

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