The Air Export Agent position handles shipment from beginning to end of its life cycle. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.
DUTIES & RESPONSIBILITIES
Gather necessary information to prepare rates and quotes.
Provide rates and transit options to customers.
Make booking arrangements, planning, and routing shipments, and preparing any documentation that is required.
Negotiate rates with customers and carriers that ensure the best service possible, while maintaining a competitive edge in pricing.
Coordinate shipments for optimal efficiency, including consolidation of shipments.
Update information available for shipments in progress, including tracking data and status.
Respond to customer inquiries and follow-up to ensure issue resolution.
Ensure that all shipments are in compliance with all applicable agencies, including TSA and US Customs.