Key Account Manager
Salary $80,000 - $120,000
Time Type: Full Time
Languages - English, Mandarin
Location - SFO (San Francisco)

Summary

 

The Account Manager is responsible for a large complex account and/or a group of smaller accounts. They will have operational, relationship and P&L accountability for their account(s). The Account Manager will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals.

 

Essential Duties And Responsibilities

 

• Oversee global key account’s day to day operations
• Act as primary point of contact for the account including all escalations
• Spot quoting, lane contracting, customer rate management
• Vendor relationship management including sourcing new vendors / contractors
• Directly oversee key account team with a staff of 15+
• Departmental FMC compliance management
• Departmental KPI management
• Department P&L management

 

Other Duties

 

• Data management
• Create reporting for QBR’s
• Presentation of MBR’s, QBR’s (quarterly business reviews) to the customer.
• Ability and Flexibility to travel as required
• Performs other duties as assigned.

 

Education And/or Experience

 

Minimum Required Qualifications

 

• Bachelor’s Degree in Logistics, Industrial Engineering, a related field, or experience in lieu of education.
• A minimum of 3 years substantial relevant experience in Account Management.

 

Computer Skills

 

Skills, Knowledge and Abilities

 

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint)

 

Language Skills

 

• English (reading, writing and verbal)

 

Mathematical Skills

 

• Intermediate mathematical skills

 

Other Skills

 

• General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
• Proven track record of account management. 3PL a plus.
• Ability to develop and manage remote teams.
• Demonstrated leadership and employee development skills – a “mentor”.
• Superior analytical and problem solving skills.
• Strong project management skills and the ability to manage and motivate all levels in the organization.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal, presentation and written/verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of the customer base and system capabilities is critical.
• Strong interpersonal skills that promote team building and associate development are required.
• Strong work ethic and patience.

 

Preferred Qualifications

 

• Freight forwarding / logistics experience : 5 years minimum (required)
• Air, Ocean and Intermodal Experience : Prefer to have experience with all modes if possible
• Key Account Management : 2 years minimum (preferred)
• Excels in customer service, this is a very demanding position
• Ability to be available after hours, on weekend, holidays, etc as the account requires. Not your standard 9:00-5:00 role
• Experience leading a team of 5+ staff : 1 year minimum (preferred)
• CargoWise experience preferred